Roundtrip transportation between the airport and resort can be booked on the booking form below through our travel agent. If you opt for service, she will collect your flight information and make sure the transfer company is expecting you!

In today's internet age, we all know that some people will be tempted to scour the internet in search for a better deal than what our travel agent can provide, so if you think you have found a better deal, please submit your reservation as normal, and in the special requests / notes field, please let us know where you found a better rate. We may require an e-mailed screen shot of the offer, and we will send this information to the price match team.

• Room only rates in USD must be publicly available (membership clubs excluded) to be considered by the resort for a price match.
• Vacation package rates which include airfare, airport transfers and/or travel protection cannot be price matched.
• Advanced Payment rates (full payment is due at the time of reservation and are usually non-refundable/non-changeable) cannot be price matched.
• All price matches are subject to approval by the resort. Avora Destinations cannot guarantee a price match request will be approved by the resort.

It is important that your booking still be made with the group so that it will still count towards our group.

The cost of the events held at the resort are directly affected by bookings being within the group space, and any bookings outside of our room block end up costing us more!

• Passport - Every person traveling will need a valid passport book. If you do not have a passport book, you should apply for one ASAP as the process can take months. Find more info here: https://travel.state.gov/content/passports/en/passports/apply.html. Also, check the expiration date on your passport book. The airline can deny you boarding if your passport expires within 6 months AFTER travel. Do not risk it, renew if you are due!
• Airfare - Most airlines release flight schedules about 11 months in advance; however, Southwest will release its flights about 7 months in advance.
• Customs & Immigration - Download the mobile passport control (MPC) app ahead of time and fill in the information upon landing back in the states to skip long custom lines.

From horseback riding, to exploring beautiful cenotes and ancient Mayan ruins, we want you to experience everything Mexico has to offer.  It's best to explore off-resort excursions with the most trusted name in travel in Mexico, Lomas Travel.  Not only will Lomas Travel be there to meet you at the airport and take you to your resort if you purchase transfers with us, but there will also be a Lomas travel representative at your hotel during regular business hours in case you need them for anything.

You can plan to make the most of your trip by pre-purchasing any excursions you want to do so that when you arrive for your vacation, you wont have to worry about what tours are already sold out.  

To book your excursions in advance of your trip, view available tours here.